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Policies |
| Price Match |
National will not be knowingly undersold. If you find the same product on sale for less, within 30 days, we will gladly refund 110% of the difference. Consideration will be given for duty, exchange rates and freight.
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| Traveler's Special |
We realize that finding the necessary expertise to install some products where you live can be difficult. No problem. We are glad to help. If you book any install that requires at least 8 hours, and you live more than 2 hours away, we will gladly pay for one night’s stay at a local motel. Call us for details.
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| Delivery |
Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Please take shipping time into consideration. All illustrations, photographs, and specifications within this web site are based on the latest product information available at the time of publication. While we strive for accuracy, National4wd.com reserves the right to make changes at any time, without notice, to prices, descriptions, images and policies. Products listed are registered trademarks of their respective manufacturers.
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| Warranty |
Our warranty policy is as follows. In the case of parts purchased, we strictly follow the policy laid out by the specific manufacturer. In most cases, manufacturers will not cover expenses such as labour, return freight, duty or taxes. We suggest you follow the links in the shopping cart to the vendor’s home page to get the specifics of their warranty. On any installation done at one of our locations, we will warranty the installation for the life of the product.
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| Privacy Policy |
National4wd.com has created this privacy policy to inform you of the information gathering and dissemination practices for this Web site, www.national4wd.com. Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices and to notify you of:
- What personally identifiable information of yours or third party personal identification is collected from you through this Web site
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of the information
- The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under National 4wd control
- How you can correct any inaccuracies in the information
- If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at sales@national4wd.com
Visiting www.national4wd.com Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.
Using Cookies: "Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized www.national4wd.com features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.
Ordering from www.national4wd.com: When you order from www.national4wd.com, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or give out this data to any other organization without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) We use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience. Order Fulfillment: Located in
Ontario
Canada
, provides some of our customers order fulfillment and shipping services. They have access to information needed to accurately fulfill and ship your orders.
Opening a www.national4wd.com account: We require your name, location, address, email address, and telephone number, to open an account for you. We also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by law enforcement agency to provide information about a customer.) To correct any account data, simply sign on and fix the information that is incorrect.
Customer Service When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Additionally, through our Live Rep system, you may chat live with one of our customer service representatives. The chats will be saved for approximately 24 hours and then removed from our system. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.
Our Third Party Relationships We have established several relationships with third parties vendors to best serve our customers.
- Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other Web sites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers’ personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the web site but is restricted to only use such information in connection with its administration of the affiliate programs.
- Order Fulfillment: Certain vendors of ours provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.
- Credit Card Processing: We use Moneris Services to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.
- Web Site Evaluation: From time to time, we engage certain third parties to observe, track and report on the behavior of the users of this Web Site in order to evaluate the performance and features of this Web Site. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
- Marketing and Promotions: From time to time, we engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
- Additional Third Party Relationships: From time to time, we engage other third parties to assist in providing marketing, order processing and fulfillment services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.
- We may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. This means we may share with a third party how many customers purchased a specific product, but not whether an individual purchased any particular product.
Security Policy We use state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don't have your password, there is a link that reads "Lost your password?" Click on this for instructions on how to get your password. Only employees who require personal information to best serve our customers have access to your personal data. To ensure only necessary access, this data is password protected. All of our employees with access to this data are trained on our security policy and practices when they are hired. Periodically, these employees are given a refresher course to ensure security of this data. Our site is reviewed every two years for security.
Changes to Privacy Policy We will notify all customers and account holders of material policy changes via email as they arise. These changes will be found on this page.
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